Benefits of Working With Us
Our employee wellbeing is a top priority for all at GPG. We offer a number of benefits to help support our people.
Annual Leave
Great holidays, 25 days annual leave.
Social Calendar
Our yearly social calendar promotes employee wellbeing within GPG.
Pension
Our pension scheme is available to all who have completed their probation period.
Diversity and Inclusion
This year, we worked with DCU Access Program, BITC Placement Program and continued our existing programs with Youth Outreach and St.John of Gods.
Open roles
As part of the Warehouse team the warehouse operatives responsibility is be to pick, wrap, ship and deliver all stores products in line with store, production and customer requirements.
Roles and Responsibilities:
- Pick and complete sales orders, wrap deliveries, complete warehouse paperwork for each dispatch.
- Use of PPT and Forklift to complete order
- Unload, record and put away raw materials stocks and deliveries
- Keep a clean and safe working warehouse
- Communicate and co-operate with fellow staff members
- Comply with company rules and standards of work
- Processing all orders through our system for the following day deliveries
- Assisting with tinting of paint
- Assist with the checking of orders that have been invoiced out to ensure that the correct products are invoiced vs what the customer has ordered.
- Assist in maintaining live stock levels and carrying out regular stock takes
- Assist with all general warehouse duties as required by the Warehouse Manager
- Input of dockets, goods in and out, through the system.
- Ensure all Health and Safety standards are adhered to at all times in line with statutory legislation and
- Company policy, addressing any safety concerns as they arise.
- Ensure all company policies and procedures relating to security of company stock is strictly adhered to at all times.
- Ensuring key materials have on time supply to Paint Plant & Paint filling areas
- Receipt of deliveries & tankers
- Maintenance of yard & Raw Material
- Disposition of obsolete, defect, returned materials including external waste contractors
- Maintenance of waste, compactors and skips
- Maintenance of outside storage facilities
- 5S (Housekeeping)
- B-Corp
– Embed B-Corp principles & values across the business
– Create a workplace culture dedicated to fostering diversity and inclusion, ensuring equal opportunities for all employees
Skills / Experience Desired:
- Electric pallet truck and forklift truck experience.
- High attention to detail
- Excellent product knowledge
- Experience in tinting processes
- Overall knowledge of the paint tinting process
- Knowledge and use of all equipment on site
- Fully flexible with working hours
Person Specification
- Team worker
- Strong communicator
- Good interpersonal skills / the ability to build strong relationships
- Have the ability to implement existing procedures in a positive manner
- Have a strong sense of ownership and responsibility
- Must be prepared to work as part of a team and assist or carry out other duties during periods of high workload, sickness, holidays and emergencies
- Undertake any other duties as requested by the Warehouse Manager
GPG is committed to a workplace environment that promotes diversity and inclusion and
creates an open and inclusive culture where everyone feels valued
Our Colour Consultants work with customers to help choose colours/colour schemes and to give advice on interior design questions in relation to our products. Consultations with customers are carried out, on-line, in-store and/or at customer homes or businesses. The ideal person will have an Interior Design & Retail background with exceptional communication and product knowledge skills. You will be a self-starter and a team player with a drive for generating and closing sales. This is a Part-time/flexible role ( 3 days a week) including 1/2 Saturdays working a month
RESPONSIBILITIES
- Provide in store, at home, business, and on-line colour consultations, across our range of premium paint brands
- Provide a high level of customer service, identifying customer needs in order to increase sales, provide assistance, product knowledge and to improve service levels and sales targets.
- Develop and maintain a comprehensive understanding of customers needs, space dynamics and style preferences to deliver tailored colour recommendations
- Utilize CRM to maintain customer database and design software to enhance early customer engagement and streamline consultation process to maximise customer retention and sales conversion opportunities
- Advise and assist customers on the correct product and equipment for their job.
- Manage colour consultancy diary, rescheduling and cancellations.
- Implement best-in-class post consultation follow-up services, including personalized packages and bespoke emails with sample suggestions and next steps
- Accept payments from customers and complete all sales documentation and authorisation procedures correctly to ensure accurate records and adherence to company policy.
- Liaise with the customer service team to facilitate consultation.
- Assist with visual merchandising, instore and window displays, as required
- Maintain in-depth knowledge of Cove & Co’s brands products and services to inform the on-line team and customers.
- Ensure all Health and Safety standards are adhered to at all times in line with statutory legislation and Company policy, addressing any safety concerns as they arise.
- Ensure all company policies and procedures relating to security of company monies and stock are strictly adhered to at all times.
- Ensure store operating standards achieve the level of excellence required.
- Attend and contribute to training & development as arranged by your manager.
- Ensure compliance with ISO standards 14001, 9001 & 45001 for Environmental, Quality and Health and safety at all times, maintaining a safe and efficient working environment.”
The role is such that the list above is not exhaustive and may be subject to change depending on business needs.
B-Corp
- Embed B-Corp principles & values across the business
- Create a workplace culture dedicated to fostering diversity and inclusion, ensuring equal opportunities for all employees
Skills Profile:
- Qualification in Interior Design
- 1-2 Years interior design experience or colour consultancy preferable.
- Must have a full driving license with own transport.
- Comfortable visiting customer homes and businesses.
- Ability to work in a small team environment , flexible in attitude towards working hours and duties to complete a job regardless of roles.
- Customer focussed and direct sales experience.
- Good understanding IT systems.
- Good communication skills.
- Strong people skills, with an ability to multi-task and prioritise.
- Willingness to learn about products and colour.
- Desire to work as part of a high-performance sales team.
- Must be prepared to work as part of a team and assist or carry out other duties during periods of high workload, sickness, holidays and emergencies.
GPG is committed to a workplace environment that promotes diversity and inclusion and creates an open and inclusive culture where everyone feels valued.
General Paints Group (GPG), is the parent company of exciting Irish paint brands, Colourtrend, Curator and Sustain. At GPG, our people are at the heart of our business, and we strive to create jobs with real meaning and real responsibility, in an inspiring and motivating environment. We strive to maintain our open minded and respectful atmosphere, where our team are encouraged to speak up, challenge, network and share. We value people who share our ambition and become ambassadors for our brands and group and demonstrates GPG values of Respect, Excellence & Partnership. The Digital Colour Consultant will play a pivotal role in elevating our brand's online presence by providing expert Colour consultancy services across multiple platforms. They will ensure seamless customer experiences, driving sales, and fostering brand loyalty. Our mission as a digital marketing and ecommerce team is to enhance brand visibility, engagement, and customer satisfaction through innovative online strategies.
RESPONSIBILITIES
Colour Consultancy Services:
- Conduct engaging and personalised Colour consultations across a range of brands including Colourtrend, Curator and Cove & Co brands, both online and occasionally in-store an at home.
- Utilise CRM and design software to enhance early customer engagement and streamline consultation processes.
- Develop and maintain a comprehensive understanding of customer needs, space dynamics, and style preferences to deliver tailored colour recommendations.
- Lead pre-consultation preparation, including sending out relevant materials and managing bookings efficiently through online booking applications.
- Collaborate with web development teams to optimise the customer journey and improve pre-consultation questionnaires.
- Employ effective communication and active listening skills to guide customers through colour choices for interior and exterior spaces.
- Showcase brand products and lifestyle imagery during consultations to enhance customer engagement and promote sales.
- Encourage customer participation and subscription to mailing lists for ongoing engagement and brand loyalty.
Post-Consultation Support:
- Implement best-in-class post-consultation follow-up services, including personalised packages and bespoke follow-up emails with sample suggestions and next steps.
- Collaborate with the Digital Marketing Manager to capture customer feedback and continuously improve service offerings.
- Manage booking applications, ensuring efficient scheduling, rescheduling, and cancellations in coordination with
Customer service teams. Customer Service:
- Provide timely and efficient responses to customer queries via various channels, including video messaging, email, phone, and online chat.
- Support with resolving complaints, order discrepancies, alterations, and changes related to online orders and services.
- Track and fulfill requests for colour consultations and ensure timely dispatch of colour cards.
Product Knowledge and Operations:
- Maintain up-to-date knowledge of brand products, services, and colour trends to inform customers and support the online team effectively.
- Adhere to online processes and procedures, escalating issues or complaints to the Digital Marketing Manager as necessary.
- Collaborate with the online team to optimise and improve current online offerings.
- Ensure compliance with ISO standards 14001, 9001 & 45001 for Environmental, Quality and Health and safety at all times, maintaining a safe and efficient working environment.
Marketing Collaboration:
- Work closely with the marketing team to promote the online colour consultation service through various channels, including PR, social media, and digital marketing.
- Contribute towards blog creation based on colour trends and other relevant topics to engage and educate the audience.
- Participate in social media content creation for “Ask The Expert” sessions, providing valuable insights and advice to customers.
- Provide colour suggestions and insights for marketing initiatives and creative projects across the business.
- Share regular updates on colour trends, trend predictions, and insights with the marketing and ecommerce teams.
B-Corp
- Embed B-Corp principles & values across the business.
- Create a workplace culture dedicated to fostering diversity and inclusion, ensuring equal opportunities for all employees
Additional Responsibilities:
- Participate in other creative projects throughout the business as needed.
- Provide cover as requested and undertake additional duties in response to business needs. GPG is committed to a workplace environment that promotes diversity and inclusion and creates an open and inclusive culture where everyone feels valued.
Skills Profile:
- Qualification in Interior Design or relevant qualification
- 1-2 Years interior design experience or Colour consultancy preferable.
- Ability to work in a small team environment , flexible in attitude towards working hours and duties.
- Good understanding IT systems
- Good communication skills.
- Strong people skills, with an ability to multi-task and prioritise.
- Desire to work as part of a high-performance sales and marketing team
Other Requirement:
- Reports to: Digital Marketing Manager
- Full Time / Part Time – Full Time, Hybrid Role
- Working Hours– 32 hours per week.
- Flexibility: Open and Flexible to work on Saturdays and also late evening hours twice/ thrice a month as per work requirement.
Other Benefits:
- Annual Leave (25 Days)
- Ability to earn a bonus.
- Pension after probation.
- Employee Assistant Program
GPG is committed to a workplace environment that promotes diversity and inclusion and creates an open and inclusive culture where everyone feels valued
REPORTS TO: Head of Consumer Experience General Paints Group (GPG), is the parent company of exciting Irish paint brands, Colourtrend, Curator and Sustain. At GPG, our people are at the heart of our business and we strive to create jobs with real meaning and real responsibility, in an inspiring and motivating environment. We strive to maintain our open-minded and respectful atmosphere, where our team are encouraged to speak up, challenge, network and share. We value people who share our ambition and become ambassadors for our brands and Group. Description To coach and develop store teams through strong leadership, to ensure delivery of retail objectives.
KEY ACCOUNTABILITIES
• To deliver store sales within budget, by leading a resourced, motivated and engaged team
• To ensure that the retail strategy developments are implemented in the Store and fully communicated to and understood by the team
• To fully understand commercial performance, driving sales and maximising margins and profits.
• Achievement of objectives, sales targets & budgets
• Reporting on delivery of sales targets and activities
• Responsibility for Health & Safety on site ensuring all Health and Safety standards are adhered to at all times in line with statutory legislation and Company policy. addressing any safety concerns as they arise.
• Communication
• Ensure compliance with ISO standards 14001, 9001 & 45001 for Environmental, Quality and Health and safety at all times, maintaining a safe and efficient working environment.
KEY RESPONSIBILITIES
Leadership
• Contribute to the development of GPG strategic direction
• Work closely with the Head of Retail & head of marketing to ensure marketing strategies and understood and being met
• Ensure store fully resourced to ensure levels of customer service are maintained and targets achieved
• Deliver effective succession plans throughout the team in order to deliver progression and manage vacancies in the store
• Develop the team through proactive personal development plans which are formally reviewed annually and informally on an ongoing basis as and when required
• Conduct exit interviews at Store level for all leavers to identify key areas of risk
• Through coaching and leadership ensure that the mission statement, values, business objectives and retail objectives are understood and fulfilled in the Store
• Identify and manage poor performance as appropriate
• Utilise wider resources e.g. Human Resources, Head of Sales, Marketing team, GPG Technical team to optimise results
• Protect and manage GPG brands
• Manage customer and vendor relationships
• Drive training and development for store members and overall team
Customer Service
• Proactively manage store mystery shopper reports striving for sustainable improvement
• Talk to customers directly to gain an understanding of their experience, product requests, technical and colour requirements etc
• Monitor and drive the delivery of Customer experience in store always leading by example
• Review and reshape in store Colour Consultancy offering
• Manage and reduce risk in store
Commerciality
• Ensure accurate space and product strategy to drive sales
• Drive out performance of sales budgets through analysing relevant reports and coaching the Store team
• In conjunction with Head of Retail, develop and roll out suite of programmes for consumer, Interior Designers and Painters
• Utilise space management effective seasonal and product marketing and initiatives
• Develop and maintain strong awareness of the local market and our competitors and exploit opportunities
• Build relationships to identify and grow local opportunities
Managing Profit & Costs
• Manage store costs in order to maximise profits
• Interpret daily, weekly, monthly figures and action as required
• Drive sales volumes and increase margins through innovative sales and marketing initiatives
• Monitor margins on a rolling basis
• Drive for sustained improvements on reducing poor performers
• Identify opportunities to promote GPG products
• Ensure stock file accurately reflects stock on hand and stocktaking.
• Effective management of Cash Control
• Effective stock taking
• Ensure all company policies and procedures relating to security of company monies
and stock are strictly adhered to at all times.
• General housekeeping to include cleaning and the upkeep and filling of the shelves on the showroom floor, on a daily basis
Communication
• Adopt an inspirational leadership style which both encourages a high level of morale within the store and drive a positive “Can Do” attitude, positively influencing the team.
• Take ownership and drive effective communication in the store and to GPG, always leading by example and ensure communication is timely and consistent
B-Corp
• Embed B-Corp principles & values across the business
• Create a workplace culture dedicated to fostering diversity and inclusion, ensuring
equal opportunities for all employees
Skills / Experience Required
• Strong financial and commercial acumen
• Excellent people management
• Organisational skills
• Resourcefulness
• Safety management
• Manging processes
• Inventory control
• Reporting skills
• Ability to analyse information
• 5+ years’ experience working in a similar role
• IT skills are required, along with the ability to learn new systems
• Strong written and oral communication skills are required
• Must be prepared to work as part of a team and assist or carry out other duties during periods of high workload, sickness, holidays and emergencies
• Undertake any other duties as requested by the Head of Retail/Senior Management.
Person Specification
• Good interpersonal skills / the ability to build strong relationships
• Have the ability to implement existing procedures in a positive manner
• Have a strong sense of ownership and responsibility
• Strong influencing skills
• Team worker
• Impeccable attention to detail
The role is such that the list above is not exhaustive and may be subject to change depending on business needs.
GPG is committed to a workplace environment that promotes diversity and inclusion and creates an open and inclusive culture where everyone feels valued.
Want to work with us?
At GPG, we're always looking for talented individuals to join our team. If you're interested in joining our team, send us your CV today.